we answer your questions...

FAQ

  1. How and where can you find a softub spa?

    How and where do you choose to use a soft spa?
    Which models are best for which people and what is the volume of water per model?

    There are several softub-spa's available:

    • Sportster met een diameter van 150cm, 530L, 2 personen.
    • Legende met een diameter van 180 cm, 830L, 4 personen.
    • Resort with a diameter of 200 cm, 1130L, 5 to 6 persons.

    You can use this information to find out how to use the model.

  2. What colours are needed?

    There are 8 different colours

    Almond, camel, mocca, charcoal, sapphire blue, green forest, port and graphite

    in 2 colours: blue and pearl...

  3. Where is the best way to get to the spa?

    The softub spa is made up of three elements: the pool (tub in the spa), the technical block for all types of water treatment (hydromate) and the insulated hoes with a safety code for access.

    Softub is no longer opblaasbaar, but is made of a strong acrylic structure. It is made of polyethylene foam, which is gewikkeld and gepolymerised to create a thin, sterile, insulating structure that is best suited to the weight of water and people.

  4. Is it necessary to install the spa equipment?

    Ja, de Softub installatie vereist geen speciale opbouw of uitrusting. The Softub is made up of 3 elements (Basin / Technisch blok / Cover).

    It is light in weight, with a maximum height of 69 cm, so that it is safe for use by all standers. After placing and opening the water tank, it should be covered with a hose.

    When the spa is in use, you should use a 6A power supply with 30 kW of power supply. Normally, a person can install a Softub in about 15 to 20 minutes.

    Nog beter dan woorden, stellen wij u voor om de installatievideo te bekijken die via de volgende link toegankelijk is : Installatie van een Softub Spa.

  5. Aanbevelingen - Wat is er nodig om een Softub Spa te installeren?

    The Softub is very easy to install.

    • Alles wat je nodig hebt : Een oppervlakte voor het plaatsen van de spa (terras, betonnen ondergrond of dekvloer met kunstgras.....)
    • Een conventioneel stopcontact (geen elektrische modificatie nodig). If you want to use different types of euro's, you can use a different type of stekker if your stop switch is not used.
    • Een tuinslang aangesloten op het waterleidingnet.
  6. Is de Softub-Spa kinderveilig?

    The cover of the spa is standardised and is designed for children up to 5 years old. The 4 covers are equipped with a double code to ensure that they can be used without the use of a power supply.

  7. Is the Softub Spa toegankelijk?

    With a height of 60-69 cm, the Softub is not too high and therefore not very suitable.

    This is not a problem if you are using a soft tube with an opstapje.

    The Softub is also suitable for people with limited mobility.

  8. Is the Softub Spa safe to use?

    In the large model, the tank of a Softub Spa can weigh up to 60 kg and can be placed on the grid.

    It can be placed in the garden in the winter on the veranda or in the garage.

    If you are not satisfied with the way things are, we would like you to look at the installation of the video, which you can do via the following link: Installation of a Softub Spa.

  9. What is the best way to make a Softub spa work?

    The Softub is the best energy-saving spa on the market. Thanks to the ingenious and well thought-out heating system, the Softub Spa can keep the water temperature constant for 24 hours per day. Zonder verwarmer van 1,5 tot 6 KW zoals bij conventionele spa's heb je geen problemen met de elektrische verwarmingsweerstanddoor contact met kalkwater. The Softub is designed for use with a conventional 6A stekker. The electricity costs vary from 12 to 18 euro/year, depending on the climate, the temperature, the water temperature and the use of the Softub spa. This package is for a good spa with a good water supply.

  10. What is the guarantee of the Softub Spa?

    De Softub Spa biedt 2 jaar garantie tegen fabricagefouten of defecten in onderdelen van de spa.

  11. Kan ik aanspraak maken op een garantieverlenging?

    Softub Spa's bieden geen garantieverlenging.

  12. Is it in geval van een technische storing een reparatiedienst beschikbaar? Are there any reserves?

    Yes, of course. Since 2006 we have been importing the Softub Spa program.

    All reservations are made on a voluntary basis, and there is technical support to ensure that the high quality of your Softub spa is maintained.

    If you don't want to use them, you have to use them. We can always provide a water pump (Hydromat) for your company.

    Our technical department is committed to ensuring that your needs are met.

  13. Where do I find the service providers to register my guarantee on the Softub website?
    • Ofwel op uw aankoopfactuur.
    • Of course, you can also use the spa.
    • Of via onze verkoopafdeling.
    • Of op uw spa. De laatste oplossing is ingewikkelder en wij adviseren u dat het beter is ons te raadplegen.

    Wij raden u aan de gebruiksaanwijzing en de waterbehandelingsinstructies zorgvuldig te lezen en op te volgen.

    The instructions in this manual are designed to help you with all the problems in your spa.

Can't find the answer to your question?

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